| Question | Is information submitted to Inns en Route Inc. secure? |
| Answer | Inns en Route Inc. is a registered and licensed travel agency and, as such, meets all required standards for insurance and service. It is our policy to not release any client information to third parties other than the hotels at which you are staying. We also use industry standard encryption for submission of information to our site. |
| Question | Are there any fees for using your service? |
| Answer | There are no fees for making a reservation through us. The prices on our website are the same as those on the hotels' tariff boards. In some cases, we are required to take a deposit but this should always be credited to your bill by the hotel upon checkout. |
| Question | How long will it take to get an answer to my reservation enquiry? |
| Answer | On our homepage, we say that we try to have a 24 hour or less turnaround time. On occasion, this can stretch to 48 hours if (a) it’s a weekend and the innkeeper decides to have a rest too (b) ferias and national holidays (c) communications equipment is down. Although we work 7 days a week, not everyone at the hotels does, so please be patient and we will get the information for you as soon as possible. |
| Question | There is availability, how do I make a reservation? |
| Answer | We will advise you of availability, price and the process for making the reservation (which will always involve sending us a credit card guarantee). It will give a link to our encrypted, secure, system. If you prefer to send us the information by fax, please send to (from Europe) 001 604 648 9356 . From North America fax to 1 604 648 9356. |
| Question | How long before my reservation is confirmed? |
| Answer | Again, we try for 12-24 hour turnaround, but on occasion it will take longer. We will keep in touch with you and send you ‘updates’. Do not make travel plans until you receive a confirmation of reservation email from us. On occasion a hotel fills up between the time we receive your reservation request and the time the hotel processes it. Don’t forget that our clients are from around the world and we are all on different time zones, which may delay the process. |
| Question | I am requesting for this week! How can I fast-track the process? |
| Answer | When you make your reservation enquiry, include your credit card details (or fax them to us) and we will make the booking for you immediately, if there is availability. This saves a lot of time. |
| Question | What sort of confirmation will I receive? What paperwork do I need? |
| Answer | We will email you a confirmation with dates, price, type of room, hotel’s address, phone number and map details to help with driving. If you have prepaid your reservation, we will send you a voucher. You won’t need anything else. Because we are an online service, we try to avoid paper. Just print off the confirmation and map and you are ready to go. |
| Question | What if I need to cancel my reservation? |
| Answer | The cancellation policy for each hotel is on that hotel's page on our website. The cancellation policy is different for each hotel and each is clearly stated on the hotel’s page on our site. As long as you are canceling within the cancellation period, just email us and we will contact the hotel to cancel your reservation. You will get an email from us confirming your cancellation. If you are canceling outside of the cancellation period, you need to telephone the hotel direct (you will have the number on your confirmation.) It is up to the hotel whether they charge you a cancellation amount, or whether you will forfeit your deposit. Remember that a 15 euro per room booked cancellation fee is charged by Inns en Route on any confirmed reservation that is subsequently cancelled. Some or all of this fee will almost always be waived if you make another booking through us within a year. Just remind us of the details. |
| Question | Do I need to send a deposit? |
| Answer | Some of our hotels require a deposit (the amount varies). Some hotels require full pre-payment. All these details can be seen on the hotel page for each hotel. Often, the deposit is not refundable if you cancel your reservation outside of the cancellation period. All of the information on each hotel’s policy, if it is different from the standard, will be on that hotel’s page on our site. Please read it carefully. The hotel may require you to fax an approval form to them in order to take this deposit, but we will always let you know if this is the case. |
| Question | You say your inns are off-the-beaten track. How will I find it? |
| Answer | We always send you a location sketch or a map plus the address and phone number of the hotel. We highly recommend that you get the Michelin Motoring Guide to Spain which has far more detail than a regular map, including distances between cities and a comprehensive listing of small towns. |
| Question | What if I get lost and I can’t speak the language? |
| Answer | You have the telephone number of the hotel and the innkeeper’s name, just phone them. Most, but not all, of the inns will have someone who can speak (some) English to help you. We highly recommend taking a cell phone on your trip with you. In our experience, it saves a lot of time and energy trying to find a public phone, and you can phone ahead if you think you will be late or if you get lost. Take a simple phrase-book with you too. It’s quite feasible with just a few words to explain a problem and our innkeepers are very sympathetic. |
| Question | Does every hotel have a restaurant? |
| Answer | No, but most do. If there is no dining room or restaurant, this is indicated on that hotel’s web page on our site. If you wish to eat in the dining room that night, just tell the innkeeper in advance (on arrival or at breakfast). You are not obliged to eat at the hotel. |
| Question | Can I get vegetarian meals? |
| Answer | Usually yes, but it is a good idea to tell the innkeeper on arrival that you wish to order a vegetarian meal. |
| Question | Can I pay with a credit card when I leave? |
| Answer | Most of our hotels accept credit cards, but a few require final payment in cash. It is indicated on those hotel’s pages on our site. Most accept all cards, but some do not accept American Express, so if you have another card it is preferred. |