The Company

Inns en Route Inc. (our corporate name) began offering small special hotels in Spain to clients in 1999. Our much-travelled founders were frustrated at the lack of a comprehensive website that showcased some of the wonderful, small and charming inns in the Spanish countryside and coasts that only Spaniards seemed to know about. It took just six months for our Inns of Spain website to be popular with travellers looking for alternatives to big chain hotels. We were soon beseiged with requests for similar hotels in France and Italy. Since then we have added numerous sites to our portfolio: as well as Spain, Mallorca and the Canary Islands, we offer special places to stay in France, Italy, Portugal, Morocco, Costa Rica and Argentina (see our full portfolio here).

Our corporate headquarters is in Western Canada, with subsidiary offices around the globe. We have full travel agency certification, along with all attendant insurance and consumer protections. We are also a member of several online trust and reliability groups. More importantly, perhaps, are the hundreds of testimonials from clients, past and present. Their comments clearly demonstrate our valued and trustworthy service.

There are many benefits to using our sites and services, especially if you are planning to stay at more than one hotel. You get access to a collection of great places to stay, along with knowledgeable staff. No need to worry about languages or time zones. You can feel confident that we are a reputable company and that the hotels we represent are of high standard. There is no charge to use our services and our rates are the same or lower than the hotels' own rack rates. If you research your trips and choose your hotels from our website, we ask that you make your reservations through us - otherwise companies such as ours will cease to exist.

Our goals at Inns en Route are:

1. To offer a comprehensive and reliable inn and hotel guide: membership in our guide is by invitation only, and hotels can’t pay to join our site. We personally review each hotel, doing our best to visit and photograph each one. We also review the feedback after each client’s stay so that we can be sure our hotels continue to meet our clients' expectations.
2. To treat every client as a VIP: we feel that our service is our strongest asset. We aim to be quick, informative and efficient with your reservations. We provide telephone contact information if you prefer to speak with any of our representatives instead of conversing over the internet.
3. To provide support to our clients in whatever way we can: We provide toll free numbers in several countries (we are open from 9.30AM GMT to 1.00 AM GMT (3:30 AM PST to 5:00 PM PST) and our staff are sitting at their computers almost 24 hours a day to answer your emails. We will be happy to call you at any time if that is your preference.

If you have any questions or comments about our company, please contact us at info@innsenroute.com

The People

Barbara

Barbara spearheaded our first site, Inns of Spain and, for many years handled most of the customer and hotel-relations aspects of the business. She is active in many parts of the operations of Inns en Route, from scouting and inspecting hotels around the world to working with clients and groups on special requests. She has worked in many countries, including the UK, France, the US and Canada and, in addition to her qualifications in travel and business, holds a BA in English and an M.Ed.

Scott

Being a physicist by education and an early systems analyst by profession have almost nothing to do with Scott’s amazing insight and skill in setting up companies, organizing them and running them successfully. Add these skills to his love of travel and Inns en Route is a perfect fit. He is occasionally the official photographer of hotel rooms, when called upon (so if you see a reflection in a bathroom mirror in one of hotel photos, you will know who it is)

Nick

Nick designed and built the original Inns of Spain website and back-end system back in 1999. He stepped away for a few years only to find that he didn’t like working for other people. By education a microbiologist/biochemist (and a Microsoft Certified Professional) he currently manages all of our IT infrastructure, writes all the websites and software, and devotes whatever time he has left to management and expansion. Along with Ashley, he has inspected hotels in Spain, France, Portugal, Mallorca, the Canary Islands, Morocco, Argentina and Turkey.

Ashley

After a year of teaching in inner city London, Ashley didn’t need much coaxing to join the Inns en Route team . With her organizational skills , personable manner and experience in world travel, she was our full-time reservations manager and hotel liaison for many years. Unfortunately a pair of bad wrists has forced her away from the computer but she is still active in customer and hotel relations and visits hotels for inspection and quality control. Ashley holds a B.A. and a B.Ed.

Ildi

Originally from Budapest, Ildi joined us in 2000. Ildi manages our hotel data: adding, updating, and vetting our site content. She also works with the reservations team. Ildi loves traveling and browsing lovely hotels and destinations with a keen eye for architecture and exotic fauna.

Dylan

Dylan, along with other colleagues, works in Customer Relations and reservations. A problem-solver extraordinaire, his may well be the voice that greets you on the phone if you have questions about your reservations or need help finding the appropriate staff person to help plan an itinerary or choose a hotel. Dylan is also in charge of client feedback - one of his favourite jobs, as most of it is glowing.

Peter

Peter has spent most of his life travelling around the world (usually on a sailboat). He is our Costa Rica specialist and has visited all the hotels on our Inns of Costa Rica site. If you have any questions about our hotels there, ask Peter (and if he is on the high seas again, another of his colleages can help you).

Mariano

We stole Mariano away from his guiding job to run our office in Argentina. He has considerable experience in the tourism business in Argentina. As general manager for South America he takes care of staffing, reservations, expansion, and hotel relations among other things. Mariano is multi-lingual and lives in Cerillos, near Salta.

Anahi

Anahí is an Argentinian and has considerable experience in Tourism.  As well as helping our clients find and reserve appropriate special places to stay, she has worked as a tour guide in northwestern Argentina.  Travel is her passion and she loves working with people. A capabable, helpful and friendly member of our reservations team.

Celeste

Celeste was born in Salta and has worked as a translator and in the tourism industry. Her passions, apart from travel, are the arts. Celeste can help clients with information and reservations in all  of the countries that Inns en Route represents.   

Eva

Originally from Hungary, and a long-time member of the Inns en Route team, Eva is one of our Parador specialists. Patient, polite and extraordinarily helpful, Eva is a favourite with our Parador clients.

Stanley

A professional travel writer and artist, Stanley has visited many of our hotels in France, Spain and Italy and has written articles on them for important travel magazines in the US, the UK, New Zealand and Australia (and for our own use). Based in the USA but a constant-traveller around Europe, his writing is a dream.